We have been the client before and we have worked as freelancers for translation agencies. We understand the frustrations of both sides - lack of industry knowledge, miscommunication and inconsistency.
We operate somewhere in between freelance translators and translation agencies - we offer an internal support network and each of us has the capabilities to handle the entire process from meeting with clients, defining the project scope to delivering the translation service. As the one who says 'yes' to the job is the one delivering it, we won't be promising things that we cannot do.